rt360 Incident Management

Identify, record, and resolve organization-wide incidents swiftly

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Efficient Incident Management System to identify, record, and resolve organizational incidents

Modern-day organizations need a holistic view of incidents that pose financial, non-financial, and reputational threats. Such incidents may be spread across departments, stakeholders, and functions, so having a multi-layered outlook is important.

rt360 GRC Incident Management enables organizations to adopt an integrated and holistic approach to incident management, enabling them to manage key aspects like identification, capture, swift resolution, and loss and recovery data capture in real time. rt360 GRC Incident Management offers a centralized data management repository to collect comprehensive data on incidents and helps in predicting future incidents based on historical internal and external data.

Key Features

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Capture

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Capture

Easy to use interface
Ability to capture multiple types of incidents
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Loss and recovery

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Loss and recovery

Capture losses incurred for incidents, including multiple losses for a single incident
Record multiple recovery modes, such as insurance, settlement, and so on
Record gross loss, recovery, net loss, and mode of recovery, at an incident level
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Accounting

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Accounting

Interface the loss incurred to ERP
Record the amount recovered
Map the amounts to the GL for accounting
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Near-miss and whistleblower events

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Near-miss and whistleblower events

Capture near-miss events to ensure the adequacy of controls and avoid reoccurrence
Handle whistleblower incidents in a sensitive and confidential manner
Configure workflows for whistleblower/ ombudsman incidents based on existing policies
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Tracking and resolution

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Tracking and resolution

Flexible workflows across the user hierarchy, considering factors like job rotation, wrongly mapped alerts, long leave and so on
Tag or flag incidents with multiple attributes
Suppress false alerts and facilitate bulk action/closure of alerts
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Notifications and reminders

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Notifications and reminders

Send timely notifications to the concerned users with information and action needed
Send customized alerts based on incident classification or necessary resolution
Send alerts and notifications through emails to multiple users, with additional SMS functionality
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Define and monitor

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Define and monitor

Define and continuously monitor compliance obligations with associated timelines Incorporate organization’s compliance matrix, questionnaire, templates, and so on.
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Internal and external assessments

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Internal and external assessments

Compliance calendar detailing all compliance/policy assessment Options for the user to schedule assessments and track ongoing status
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Audit and incident reporting capabilities

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Audit and incident reporting capabilities

Audit trail with detailed tracking of activities including a timestamp Real-time customizable reports and feature-rich dashboards

Key Functionalities

ESG framework assessment

ESG framework assessment

Centralized management of ESG frameworks such as GRI, TCFD, SASB, WEF, UN SDGs
Auto-creation of standardized ESG reports
Mapping of frameworks to various attributes

ESG risk assessments

ESG risk assessments

Record and manage various ESG related risks
Perform risk assessments, record ratings, plan, and respond
Analyze and mitigate risks

ESG disclosures

ESG disclosures

Manage ESG disclosure requirements
Identify current state
Plan for the target state

ESG metrics monitoring and reporting

ESG metrics monitoring and reporting

Record the various ESG metrics required for disclosure
Define parameters to manage key ESG metrics
Monitor, report, and measure performance

ESG analytics and dashboards

ESG analytics and dashboards

Configurable reports and dashboards
Real-time insights on various ESG metrics
User customizable reports and dashboards

Integrated ESG management

Integrated ESG management

Ability to integrate ESG with other functions
Link ERM risk register with ESG risk registers
Integrate with in-house and third-party systems

Benefits

Next-gen intuitive experience
Holistic and integrated view of the incident lifecycle
Holistic and integrated view of the incident lifecycle
Visibility and transparency in incident management
Predictive insights powered by advanced analytics
Ability to identify root causes with adequate data
Improved cycle time, productivity, and internal efficiencies

Value Proposition

Business first, technology next approach

Business first, technology next approach

Industry-specific risk registers, controls

Industry-specific risk registers, controls

Compliant to global GRC frameworks

Compliant to global GRC frameworks

Flexible commercials and deployment models

Flexible commercials and deployment models

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Business first, technology next approach

6320

Business first, technology next approach

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Industry-specific risk registers, controls

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Industry-specific risk registers, controls

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Compliant to global GRC frameworks

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Compliant to global GRC frameworks

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Flexible commercials and deployment models

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Flexible commercials and deployment models

Products

rt360 Governance, Risk & Compliance Suite

Ensure intelligent and integrated management of enterprise risks, with end-to-end, automated governance and compliance

rt360 Enterprise Risk Management

Identify, assess, mitigate and monitor enterprise-wide risks arising out of operations and ensure compliance with leading regulatory frameworks

rt360 Audit Management

Streamline, integrate and fortify audit management. Adopt a structured, integrated and proactive approach to audits to control costs and reduce risks

rt360 Compliance Management

Automate the overall compliance process; identify, assess, and monitor adherence with leading regulatory frameworks

rt360 Environmental, Social and Governance

Assess, manage, and monitor ESG risks systematically and align the organization’s strategic and financial objectives with the overarching ESG program

rt360 Incident Management

Streamline organization-wide incident management to identify, record and resolve incidents with business-impact

Brochures

rt360 Governance, Risk & Compliance Suite

Accelerate the process of identifying enterprise risks, and monitor and automate controls to gain a holistic and integrated view of governance and compliance

Download Now

rt360 Enterprise Risk Management

Identify, assess, mitigate, and monitor enterprise risks effectively with advanced risk modeling, analytical and reporting capabilities, in compliance with Basel-II and Basel-III guidelines

Download Now

rt360 Audit Management

Put your organization on the fast track to audit compliance. Automate, streamline and align your organizational objectives with your overarching audit program

Download Now

rt360 Compliance Management

Simplify and automate organization-wide compliance processes while constantly monitoring adherence to regulatory and policy requirements through a single pane of glass

Download Now

rt360 Environmental Social and Governance

Adopt a centralized and industry-specific approach to ESG risks. Assess, manage, and monitor ESG risks systematically and in an integrated manner

Download Now

rt360 Incident Management

Streamline organization-wide incident management to identify, record and resolve incidents with business-impact

Download Now
risk management suite
BCT Digital’s rt360 risk management product suite transforms the world’s leading enterprises, drawing on the strengths of next-generation technologies, sophisticated AI/ML models, data-driven algorithms, and predictive analytics. Its revolutionary Fintech, Regtech, and SustainTech solutions help enterprises optimize their core governance, risk, and compliance processes, enabling them to augment their positioning and go-to-market capabilities.

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rt360 product suite