HDFC Bank says technical glitch resolved but why is problem recurring?

HDFC Bank’s Internet Banking customers have faced issues multiple times over the past year

HDFC Bank’s digital woes somehow seem to continue, even after the Reserve Bank of India (RBI) gave a hard rap on the knuckles last December following a series of digital outages, barring it from new digital launches till it resolves the technology issues. The December action from the RBI was supposed to be a strong warning for the new management under Shashidhar Jagdishan to get the technology capabilities ready and avoid further slips.

On March 30, HDFC Bank again reported a problem. It said some of its customers are facing intermittent issues in accessing its digital banking channels. Later in the day, an HDFC Bank spokesperson said the bank has resolved the snag. “The issue faced by some of our customers in accessing net banking/mobile banking stands resolved. We apologize for the inconvenience caused and thank you for your patience,” the spokesperson said.

But the recurring technology issues raise a question

Raghavan Anand Balaji

Head of Delivery

What motivating factors led you to the current field for work

My passion with Banking and Fintech is more than 2 decades old where I was handling large scale Imaging programs and multi-vendor infrastructure for Standard chartered and Deutsche Bank in Singapore subsequently had stint with IT services organization selling and

managing Banking solutions across Digital space with lot of emphasis on “ Make in India “ concept with primary objective of Banking solution reaching the masses and this was motivation factor to further enhance my skills around Fintech with an endeavour to manage large scale digital delivery lead banking programs.

Who are you outside of work.
Fun loving person , Avid stock market watcher and investor and enjoys parenting watching OTT channels , sports etc.

We are absolutely thrilled to announce that BCT Digital featured as one of the Best Fintech Providers in India by Financial Express FuTech Awards.

The Award recognized BCT Digital’s rt360 Real Time Monitoring System, a technology enabled solution to help banks monitor transactions on a real-time/near real time basis for suspicious transactions. This is particularly important in todays’ context where high volume, value and velocity of transactions make it difficult to monitor a transaction’s genuineness and end-use, resulting in innovative frauds, as well as challenges in tracing movement of funds.

FuTech Awards celebrate cutting-edge technologies from various sectors that have pioneered innovative solutions and strategies, enabling companies to efficiently and effectively connect with their target demographics. It represents a premier recognition platform in the Indian technology landscape, celebrating key innovators, exceptional products, and standout services across the sector.

ETBFSI- Exceller Awards 2024

We are super proud and happy to share that BCT Digital has won the prestigious ‘ET BFSI Exceller Award 2024’ for the Best Initiative in IT Software Solution provider of the year in the banking domain – Technology Vendors for our product rt360 Real-Time Monitoring System (RTMS). This recognition reaffirms BCT Digital’s commitment to innovation and positive disruption in the dynamic risk management space. Above all, this achievement signifies the hard work and brilliance of our RTMS Team.

The 6th Edition of ETBFSI Exceller Awardswitnessed the presence of best innovations from companies in the BFSI sector to identify, acknowledge, and reward their achievements.

The nominations were evaluated based on a select group of pre-defined parameters that included innovation, impact of the initiative, delivery excellence, outreach and accessibility.

Chartis RiskTech100® 2024

General Manager – Sales

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BCT Digital makes excellence a habit makes it to the top 100 Risk Tech Companies by Chartis Research, again.

We are super thrilled to announce that for the third consecutive year BCT Digital has entered the prestigious list of top 100 RiskTech companies in the Chartis RiskTech100® 2024 report! This year, BCT Digital’s ranking moves up 6 places in recognition of its pioneering product risk and compliance management suite ‘rt360’.

The company’s revolutionary fintech, regtech, and sustainability solutions help enterprises optimize their core governance, risk, and compliance processes, enabling them to augment their positioning and go-to-market capabilities.

‘For three consecutive years, BCT Digital has been honored to be recognized by Chartis Research,’ declares Jaya Vaidhyanathan, CEO at BCT Digital. ‘This acknowledgment highlights our enduring commitment to fostering expertise in the global risk-tech landscape. Our steadfast dedication to prioritizing and developing the ESG product suite has resulted in positive outcomes, driving our ambition to expand into international markets. These products play a pivotal role in assisting organizations with self-assessment against global standards and frameworks. As we wrap up a successful business year and usher in a new one, we eagerly look forward to supporting more financial institutions and global enterprises in their digital transformation journey through our comprehensive suite of effective products.’

BCT Digital’s rise in the RiskTech100 rankings reflects several important developments and approaches across ESG, GRC and Credit Risk,’ said Sid Dash, Chief Researcher at Chartis. ‘Notably, the company’s deepening pool of products is augmented by a continued focus on credit monitoring for an increasing variety of lending institutions.’

BCT Digital’s products harness newer technologies such as AI, Predictive Analytics, and Big Data, offering holistic insights and predictability of risk management. The products are tailored to address both the niche challenges particular to the Indian context and the geo specific regulatory compliance. Therefore, the product suite has found its acceptance in the global marketplace, specifically across the USA and The Middle East.

About Chartis RiskTech100®

For the last several years, Chartis has been compiling this list annually, by undertaking comprehensive study of capabilities of RiskTech vendors worldwide, analyzing their operations, strategies and products, and rewarding their achievements. RiskTech100 2024 studied key themes like increased volatility, changing economic cycles, the evolving ecosystem of credit intermediaries, a broader range of technology options, among others.

Robert J. May

Vice President Sales, Americas

What motivating factors led you to the current field for work
Rob’s career has spanned over 25 years in both the banking sector and Fintech sales. Early on he had roles in operations, credit risk management and currency sales and trading at a top Tier 1 financial services organization. He later transitioned into the Fintech sector working at several leading providers across treasury, risk and capital markets in a sales and business development capacity. As VP Sales for the Americas at BCT Digital Rob will help drive new business in Americas for the award- winning rt360 risk and compliance platform.

Who are you outside of work
Outside of work Rob enjoys spending time with his wife and two daughters, especially on family vacations and traveling. He is also an avid sports fan supporting the local NY area teams as well as being physically active exercising and playing golf.

Chandrakumar Natarajan

General Manager – Sales

What motivating factors led you to the current field for work
My work gives immense opportunities to add significant value to customer businesses by embracing innovative technologies, empowering talented people. I thoroughly enjoy collaborating passionate people with great team work to deliver customer delight.

Who are you outside of work
Traveling, experiencing new cultures, people and lot more readings. Volunteering start-ups to scale-up their business. Bit of fitness to maintain the core strength of body plus mind.

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2nd Edition CISO Leadership Summit: Overall Risk Management Solution Provider of the year 2019

BCT Digital wins the Overall Risk Management Solution Provider of the year 2019 at the 2^nd Edition of CISO Leadership Summit for the rt360 Risk Management suite. The event which was scheduled in New Delhi was a big success with close to 40+ speakers and around 130+ participants for this edition.

BCT Digital makes excellence a habit makes it to the top 100 Risk Tech Companies by Chartis Research, again.

For the second time in a row, we are super thrilled to announce that BCT Digital has entered the prestigious list of top 100 RiskTech companies in the Chartis RiskTech100® 2023 report! This year, BCT Digital has made a tangible jump up by 17 positions, attesting the growing relevance of its pioneering product risk management suite ‘rt360’ in the disruptive new world order.

The company’s revolutionary fintech, regtech, and cleantech solutions help enterprises optimize their core governance, risk, and compliance processes, enabling them to augment their positioning and go-to-market capabilities.

“We are honoured to be ranked among Chartis Research’s top RiskTech companies, for the second consecutive year,” says Ms. Jaya Vaidhyanathan, CEO at BCT Digital. “It’s highly rewarding to see that our efforts in the risk-tech space are recognized and appreciated. Our flagship product suite rt360 – comprising rt360 Credit Risk Management, rt360 Governance, Risk, and Compliance, and rt360 Model Risk Management offerings continues to be a crucial enabler for some of the world’s leading enterprises on their risk management journey, especially given the disruptive new world order we’re faced with today. As a team, we have been continually raising the bar. We have been working rigorously to understand the operational environment of today, to further enhance the effectiveness of our offering. Our move up the Chartis RiskTech100 2023 ranking is a testament to this. As we conclude a successful business year and begin a new one, we look forward to assisting more financial institutions and global enterprises in their digital transformation journey, through our innovative suite of products.”

“BCT Digital’s rise in the rankings by 17 positions this year reflects its robust market positioning and credit business,” says Phil Mackenzie, Research Principal at Chartis. “A focused strategy in specific geographies– notably the Middle East and the USA – and a strong customer base have enabled cross-selling opportunities in other key areas of risk, notably GRC for energy.”

BCT Digital’s products harness newer technologies such as AI, Predictive Analytics, and Big Data, offering holistic insights and predictability of risk management. The products are tailored to address both the niche challenges particular to the Indian context and also the geo specific regulatory compliance. Therefore, the product suite has found its acceptance in the global marketplace, specifically across the USA and The Middle East.

About Chartis RiskTech100®

For the last 16 years, Chartis has been compiling this list annually, by undertaking comprehensive study of capabilities of RiskTech vendors worldwide, analyzing their operations, strategies and products, and rewarding their achievements. RiskTech100 2023 studied key themes like increased volatility, changing economic cycles, the evolving ecosystem of credit intermediaries, a broader range of technology options, among others.

Highlights

Flexible workflow configurations to send the report to stakeholders for sign-off

Pre-defined dashboards based on requirements like open audits, work paper completion, audit status, and so on

Highlights

Create RCSA & non-compliance issues based on audit findings

Integration with in-house systems and external third-party systems

Highlights

Link various attributes such as organization hierarchy, location, risks, etc. from in-built libraries of risks

Flexible configurations enabled to change/edit Audit Universe on an ad-hoc or periodical basis

Highlights

Leverage advanced analytics and data insights based on audit reports generated

Text mining and NLP algorithms analyze audit data and improve risk assessment

Identify outliers and divulge patterns through pattern-matching from historic data

Highlights

Easy to identify resource availability, and schedules and allocate resources with ease

Ability to allocate the right resources according to the type of audits scheduled

Use the audit charter to schedule resources for planned audits

Send reminders in advance to the auditees and request sample data proactively

Highlights

Sync detailed audit plans with the audit universe and scopes them on key parameters

Create time-bound audit plans with flexible workflows and notifications

Link other GRC modules to create audit plans or trigger audits based on risk assessment

Highlights

Enables automated audit assessments and gathers evidence with ease

Share attachments like evidence, sample details, and cross-referenced documents with auditees for their review and sign-off

BCT Digital ranks among Chartis Research top 100 Risk Tech companies 2022

We are absolutely thrilled to announce that BCT Digital has entered the prestigious list of Chartis RiskTech100® for 2022, along with 19 new entrants this year! Chartis RiskTech100®, published by the acclaimed Chartis Research, ranks the top 100 and most significant global players in risk and compliance management.

About Chartis RiskTech100®

Chartis RiskTech100® is globally acknowledged as the most comprehensive independent study of the world’s major players in risk and compliance technology. The Chartis RiskTech100® 2022 ranking and award winners are selected through a nearly year-long process of vendor briefings, discussions with risk technology buyers and end-users, culminating in final decisions made by the research directors and lead analysts at Chartis Research. The goal of Chartis Research is to support enterprises and help clients make informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.

BCT Digital’s climb to Chartis RiskTech100®

BCT Digital’s climb to this year’s Chartis RiskTech100® ranking was based on a broad set of industry and solution segments and success factors, and we are proud to share that we scored noteworthy marks in functionality, core technology and market presence.

Milestone achievement!

This is a milestone achievement for team rt360 as BCT Digital has won multiple accolades from Chartis Research in the past – it was placed in the RiskTech Quadrant® as ‘Category Leader’ in the ‘MRM solutions: Chartis GRC quadrant report 2021’ and was recognized as ‘Rising Star of the Year’ at the RiskTech100® 2021 awards.

The recognition is a testimony to the domain expertise, thought leadership and the outcome-based innovative solutions we deliver to customers at BCT Digital. BCT Digital’s flagship risk management suite, rt360 has been transforming the BFSI industry with financial risk management solutions and interventions that address the business and regulatory challenges of banks and financial institutions, with seven out of eight major banks in India trusting rt360 to tackle credit, model, operational and liquidity risks.

A big round of applause to the entire team at BCT Digital on this phenomenal achievement!
Hearty congratulations on this prestigious recognition and best wishes for a great journey ahead!

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Innovation of the year at the Stevies International Business Award 2019

We are honored to announce that BCT Digital has won a Stevies Award in the 16th Annual International Business Awards. BCT Digital was awarded for Innovation of the Year Award 2019.

Best Fin Tech Solution of the Year’ (2016)

We have won ‘Disruptive Tech and Innovation Awards’ under the category ‘Best Fin Tech Solution of the Year’ for Asymmetrix – Early Warning System (EWS).

FinTech Innovator of the Year 2019

We are super proud and happy to share that BCT Digital has won the FinTech innovator of the year Award ‘ for the year 2019 at the 28th BFSI Summit”, Elets BFSI Gamechanger Summit, Goa, hosted by Elets Technomedia. The 28th edition is a two-day mega congregation that witnessed the presence of honchos from the leading commercial banks, senior-level executives, technology innovators, and solution providers, who discussed and share their expertise on the issues pertaining to technological innovations adopted by the banks and financial institutions.

Technoviti Award (2020)

BCT Digital’s rt360 Early Warning System (EWS) has bagged the Technoviti Award for 2020, one of the most prestigious and celebrated awards in the BFS space. The EWS has been a game-changer for several nationalized banks in India, and rt360 has been winning accolades all over for this exclusive credit monitoring system. This year’s Technoviti Award is another feather on our cap!

Most Enterprising Business 2021 Award

We are super proud and happy to share that BCT Digital has won the ‘Most Enterprising Business Award’ of the year 2021 at the Entrepreneur India Awards hosted by Entrepreneur Media. Entrepreneur 2021 is the flagship annual event of Entrepreneur Media. It is one of the preeminent competitive business awards for entrepreneurs, investors, disruptors, innovators and leaders of high-growth companies. In its Eleventh Edition, Entrepreneur Media brought together the Movers and Shakers of India and Asia Pacific. Entrepreneur India award winners were unveiled during a special virtual celebration on Wednesday August 18, 2021 to honour and celebrate top businesses and leaders who test the limits of what’s possible and find ways to catapult us from now to next and beyond.

Finalist for FinTech scaleup of the year 2020

BCT Digital has been chosen as one of the finalists for FinTech scaleup of the year 2020 by India FinTech Forum, a not-for-profit fintech advocacy group representing Indian fintech companies. The finalist was chosen from a pool of over 600 applications received from across the globe such as the US, the UK, the UAE, Switzerland, Sweden, Spain, Singapore, Sri Lanka, Norway, New Zealand, Netherlands, Ireland, India, Hungary, Hong Kong, Germany, France, Canada, Brazil, and Algeria.

ETBFSI Excellence Award 2020: Best Technology Innovator of the Year Award for
Early Warning System 2020

rt360 has added another feather to its cap by winning the coveted Best Technology Innovator of the Year Award (Technology Vendor/FinTech) for its Early Warning System (EWS) at the ETBFSI Excellence Awards 2020. The ETBFSI Excellence Awards from the prestigious Indian Publication, The Economic Times, recognize the latest, best, and most rewarding innovations in the banking and financial sector. The selection for the awards is a three-stage process, with the first two stages involving the submission of nomination and the first round of evaluation, and the third stage comprising a thorough judgment and deliberation of the solution by an eminent jury panel. rt360’s EWS made waves at the ETBFSI Awards for its ability to leverage AI and Predictive Analytics to bring real-time visibility into Red-Flag Accounts, Special-Mention Accounts, Model Risks, and Asset Liability mismatch and Enterprise Risks. The solution’s contribution to managing risk in the Indian BFSI sector has been commendable, especially in reducing non-performing assets and improving profitability.

Rising Star of the Year at the Chartis RiskTech100® 2021 awards

rt360 recognized as ‘Rising Star of the Year at the RiskTech100® 2021 awards! Chartis Research announced the winners of the RiskTech100® 2021 awards, which recognize the achievements of the world’s top risk and compliance technology firms. Chartis Research is highly revered for its accurate and independent analysis of the risk technology marketplace. Every year nominees undergo a rigorous review process to make their way to the world’s top 100 providers of risk management and compliance technology solutions.

Technoviti – Banking Frontiers Awards 2022

BCT Digital lifts Technoviti Award once again!

BCT Digital wins the coveted Technoviti Award for the second time at Technoviti 2022 Awards from Banking Frontiers. This time the award is for its risk management product – rt360 Credit Risk Suite, in the ‘Best Innovative Product’ category. Earlier, it won the award for rt360 Early Warning System (EWS) in 2020.

One of the most celebrated awards, the Technoviti awards, and conference, is an annual event conducted by banking frontiers, that recognizes innovations in the BFSI sector and honors innovators in the space. The awards are judged by an eminent jury from the banking, financial services, and insurance fraternity. Across several entries and innovations for the event, over 30 banking technology innovations were shortlisted for jury interview and presentation.

The 8th Edition of Technoviti Awards featured a series of talks, panel discussions, and enrolment conversations with luminaries from the industry. This award celebrates BCT Digital’s relentless pursuit to build leading-edge performance-driven solutions that deliver functional stability, scalability, compatibility, and business impact

HDFC Bank says technical glitch resolved but why is problem recurring?

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