As the Banking and Fintech sector are moving forward in the digital space, there are many key aspects they are looking at to keep an eye on. Data analytics is one of the key technologies that is going to make a crucial difference in moving forward.
“As the digital revolution is transforming the banking and Fintech industry, analytics will play a significant role in various capacities. Customers will continue to experience more personalised content, products and services that will help them take clever buying decisions. Customer Service 2.0 will become more efficient and smarter with the evolving AI assistants and chatbots. Financial Apps will also become more efficient and secure with the integration of AI based services like face and voice-based authentication,” says Dharmesh Kishore, AVP Data Platform, Innoviti Payment Solutions.